Privacy Policy
How TRF CONSTRUCTION LTD collects, uses, protects, and discloses your personal information when you interact with our residential construction services and website.
Introduction
This Privacy Policy explains how TRF CONSTRUCTION LTD ("we", "us", or "our") collects, uses, protects, and discloses your personal information when you visit trf-construction.site, contact us, request a quote, or otherwise interact with our domestic building and residential construction services.
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy. This policy is intended to comply with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal information when you interact with our website or services:
- Contact details: your name, email address, phone number, and postal address.
- Project information: details about your property, project goals, timelines, budgets, and any other information you choose to provide when requesting a quote, consultation, or service.
- Communication records: messages, emails, call notes, and other correspondence between you and TRF CONSTRUCTION LTD.
- Website usage data: information about how you use our website, such as pages viewed, time spent on pages, and navigation paths, which may be collected through cookies and similar technologies.
- Technical data: IP address, browser type, device information, and similar technical identifiers used for security, analytics, and performance monitoring.
Most information is collected directly from you when you complete contact or quote request forms, subscribe to updates, call or email us, or provide details during project discussions.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to enquiries: to answer your questions, provide information about our services, and follow up on your requests.
- Providing construction services: to plan, manage, and deliver domestic building projects, including new home construction, extensions, loft conversions, renovations, refurbishments, structural work, and general residential building services.
- Quotes and project proposals: to prepare, send, and refine estimates, proposals, and project scopes tailored to your requirements.
- Updates and communication: to send necessary updates about your project, service changes, appointments, or other service-related information.
- Website improvement: to analyse how visitors use trf-construction.site, enhance user experience, and improve our content and service offerings.
- Legal and regulatory compliance: to comply with legal obligations, respond to lawful requests, enforce our terms, and protect our rights, property, and safety as well as those of our clients and partners.
Legal Basis for Processing
We process your personal information only where we have a valid legal basis under applicable data protection laws. Depending on the context, this may include:
- Your consent: for example, when you choose to submit a contact or quote request form, or when you agree to receive certain types of communications.
- Contractual necessity: where processing your data is required to enter into or perform a contract for construction or related residential building services.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as managing our operations, maintaining network and information security, improving our services, and communicating with existing or prospective clients, provided that such interests are not overridden by your rights and freedoms.
- Legal obligations: where we are required to process your information to comply with laws, regulations, or court orders.
Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data in the following circumstances:
- Trusted service providers: with carefully selected third-party suppliers who help us operate our business, such as IT and hosting providers, communication platforms, or professional advisers, strictly for the purposes described in this Privacy Policy.
- Project partners and subcontractors: where necessary to plan, deliver, or manage construction projects, including specialist trades or professional consultants involved in your residential building project.
- Legal and regulatory requirements: where disclosure is necessary to comply with applicable law, regulation, court order, or lawful request from public authorities.
- Business transfers: in the context of a business reorganisation, merger, or acquisition, where your data may be transferred as part of the transaction, subject to appropriate confidentiality safeguards.
Whenever we share personal data with third parties, we take reasonable steps to ensure that they handle your information securely and in accordance with relevant data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including:
- Responding to your enquiries and managing ongoing communication.
- Preparing, delivering, and supporting construction projects and related services.
- Maintaining accurate records for business, accounting, and legal purposes.
Retention periods may vary depending on the nature of the information and our legal or regulatory obligations. Where your personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it.
Your Rights
Under applicable data protection laws, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we hold your personal data and to receive a copy of that information.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
- Restriction: to request that we limit the processing of your personal data in certain situations.
- Objection: to object to processing based on our legitimate interests, where you believe your rights and interests outweigh our justification for processing.
- Data portability: to request that we provide certain personal data to you or to another organisation in a structured, commonly used, machine-readable format where technically feasible and applicable.
- Withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights or to request further information about how we handle your personal data, please contact us using the details in the Contact Information section below.
If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or damage. These measures may include:
- Using secure systems and tools to store and manage information.
- Restricting access to personal data to authorised personnel and trusted service providers who need the information to perform their duties.
- Maintaining appropriate safeguards, policies, and procedures designed to protect the confidentiality and integrity of your information.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our safeguards.
Third-Party Links
Our website may contain links to external websites, resources, or services that are operated by third parties. These third-party sites are not controlled by TRF CONSTRUCTION LTD, and this Privacy Policy does not apply to them.
We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or improvements to our website and services. The latest version will always be posted on this page, with the updated date indicated below.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Last updated: 01 April 2026
Contact Information
If you have any questions about this Privacy Policy, our data protection practices, or your personal information, please contact:
TRF CONSTRUCTION LTD
11 Claremont Road,
Teddington, England, TW11 8DH
Phone: +442073536170
Email: [email protected]
For general information about our residential construction services, you can also get in touch through our Contact Us page.